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Refund Policy

Mazon Group kindly requests, that you thoroughly inspect your delivered goods to confirm that they precisely match your order within 14 days from the date of delivery. Claims related to damages or order discrepancies cannot be processed after this period.

Mattresses, once used, cannot be returned. Please ensure you are fully satisfied with your mattress selection before opening the product packaging.

Mazon Group does not allow change of mind returns for beds and furniture. If you receive a product that is fault, please contact Mazon customer service team HERE or on 09 439 2243, and they’ll be able to assist you.

Unfortunately, Mazon Group is not able to exchange items, but will happily provide you with refund for the purchase price of the item, as long as the item(s) are in their original packaging.

To return an item bought online:

Cancellation Policy

Once your order is confirmed Mazon Group is unable to change or cancel any aspects of your order. Please carefully check your order details before completing payment of the order. To protect our customers and services, Mazon Group reserves the right to cancel orders or request other methods of payment for orders received.

Privacy Policy

Sleep Systems International Limited T/A Mazon Group
ABN: 9429034078969
Phone: +64 9 439 2243
Email: info@mazongrp.com
Website: www.mazongroup.co.nz

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

MediaIf you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact formsBy default, Mazon Group will keep your information on file for customer service purposes. Your information maybe required for transport/delivery purposes of which personal details such as your address and phone number maybe shared with freight companies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Data such as country, town and demographics maybe viewed through Google Analytics or other platform to monitor visitor behavior. This enables us to provide relevant information to our viewers, and catch any issues or scam before it becomes a problem.

Who we share your data with

Your information maybe required for transport/delivery purposes of which personal details such as your address and phone number maybe shared with freight companies.

How long we retain your data

For users that have registered accounts on our website; we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. User information may also be used for offline accountancy purposes.

What rights you have over your dataIf you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your dataVisitor comments may be checked through an automated spam detection service.

Information Security

Mazon Group does not have access to credit card information, this is managed by third-party Windcave.

Your contact information

For any website or marketing related enquiries please contact us:
Email: info@mazongrp.com,
Attention: Marketing
Phone: 09 439 2243

We respect your privacy and the information you provide, we will provide you with the best solutions we can. We do not sell or disclose databases to third parties.