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General

Where can I see the products?

We have many stockists in New Zealand and Australia, there is likely to be one near you.

Please Click Here to find a stockist near you.

How is Mazon different to other brands?

With over 50years of immersion in the bedding industry, Mazon harnesses this extensive experience and expertise to continuously innovate, ensuring the creation of top-tier quality products and cutting-edge designs. 

What is the process of your Latex?

Mazon Group uses the Dunlop process; Beginning with liquid latex extract, which is whipped into a foam and then injected into mold for shaping. The latex is then baked, then washed, then baked again to remove any excess moisture.

Who are you certified by?

All latex used in Mazon products are certified by Global Organic Textile Standards (G.O.T.S.).

All wool used in Mazon products are certified by OEKO-TEX®.

What size mattress do I need?

Choosing the perfect bed is much easier when you know the size you need and we understand finding the right size mattress and base can be overwhelming. Our size guide will help you maximize your sleep space for ultimate rest. Click Here to view our size guide

 

What are the benefits of natural latex?

Click HERE to learn the benefits of natural latex.

Warranty

How do I register my warranty?

To register your warranty, please contact the store you originally purchased the product(s) from to claim for a warranty.

You can also download Mazon product warranty Terms & Conditions Here.

Do you offer warranties on your products.

Mazon Group offers a wide range pf products, in which the warranty Terms and Conditions can vary depending on the product, due to hygiene reasons some products don’t have a warranty. Click Here to view Mazon product warranty T&C's.

How To

How to attach a headboard to a base?

Click Here to download 'How to Attach a Mazon Headboard to a Mazon Base' Manual. 

Please note: The headboard bolts are provided with Mazon Bases, not the headboards. 

How to mount a headboard to the wall?

Mazon Group uses the French Cleat system to attach/mount a Mazon headboard to the wall.

Click Here to download the Mazon French Cleat Manual.

How easy is it to install a Mazon Hide-A-Bed, and do you offer installation services?

All Mazon Hide-A-Beds come with an instruction manual to guide you through the installation process.

- Mazon Hide-a-bed Metro Instructional Manual - Download the manual here and download the manual with photos here.

- Mazon Hide-a-bed Urban Instructional Manual - Download the manual here

 

If you need assistance, we suggest reaching out to installation professionals, such as the below:

- Hire-A Hubby Get in touch here

- Kitset Assembly Services Get in touch here

Please note, Mazon Group does not take any responsibility for any installation service costs.

Mazon Headboards

How to attach a headboard to a base?

Click Here to download 'How to Attach a Mazon Headboard to a Mazon Base' Manual. 

Please note: The headboard bolts are provided with Mazon Bases, not the headboards. 

How to mount a headboard to the wall?

Mazon Group uses the French Cleat system to attach/mount a Mazon headboard to the wall.

Click Here to download the Mazon French Cleat Manual.

Mazon Hot Sleepers (Polar Pad)

What temperature does the polar pad heat to?

It can heat to 48°.

How does it control the temperature?

It uses a patented system using a semi-conductor chip.

What is the recommended temperature setting?

The Mazon Cooling pad recommended temperature is between 30 and 35°C.

Can the Cooling Pad replace an electric blanket?

Yes, due to its ability to heat to 43°C.

How much power does a Hot Sleepers Cooling Pad use?

Approximately 80 watt.

Does the Cooling Pad make any noise?

The Mazon Cooling Pad makes about the same noise as a fan on slow speed.

Is there any warranty?

Yes, for 2 years.

How does the Cooling pad take to cool the bed?

The Mazon Cooling Pad uses water, which is pumped through silicone tubes in the bed pad at the correct temperature.

What temperature does the polar pad cool to?

In some conditions, it will cool to 8° but practically it should be set between 19 and 35°. Temperatures beneath 19° may not always be achievable.

 

Mazon Mattresses

How long does a boxed mattress take to expand?

This can depend on the mattress.

Mazon Eco-Coil boxed mattresses will expand to 90% of the mattress height within one minute. Full expansion can take 3-5hours. 

Mazon Align boxed mattresses can take up to 72hours to fully expand.

Note: Boxed mattresses can take longer to expand in the winter, due to colder temperatures. 

Will my mattress work on any Motion Base?

The Mazon Align mattress range, Eco-Coil S2 mattress or the Woola 2000 mattress are all compatible with any Mazon Motion Base. Mazon Group does not recommend using mattresses from other brands on Mazon Motion Bases. 

Will my mattress come in a box?

Some of the Mazon Mattresses come in box. Both Mazon Align mattresses and Mazon Eco-Coil mattresses are packaged in a box.

How often should I rotate my mattress?

2weeks - 2months.
The bedding industry advises regular mattress rotation to enhance longevity and comfort. Rotate your mattress every two weeks for the initial two months, and thereafter, every two months. This practice will help prevent body impressions and ensure the prolonged quality of your mattress.

How can I protect my mattress?

Mazon recommends protecting your mattress with the Mazon Quilted mattress
protector. You can find more information in this HERE.

Mazon Woola Mattresses

What is the process of your Latex?

Mazon Group uses the Dunlop process; Beginning with liquid latex extract, which is whipped into a foam and then injected into mold for shaping. The latex is then baked, then washed, then baked again to remove any excess moisture.

Who are you certified by?

All latex used in Mazon products are certified by Global Organic Textile Standards (G.O.T.S.).

All wool used in Mazon products are certified by OEKO-TEX®.

How often should I rotate my mattress?

2weeks - 2months.
The bedding industry advises regular mattress rotation to enhance longevity and comfort. Rotate your mattress every two weeks for the initial two months, and thereafter, every two months. This practice will help prevent body impressions and ensure the prolonged quality of your mattress.

How can I protect my mattress?

Mazon recommends protecting your mattress with the Mazon Quilted mattress
protector. You can find more information in this HERE.

What are the benefits of natural latex?

Click HERE to learn the benefits of natural latex.

Mazon Space Savers

Mazon Hide-a-Beds (Murphy Beds)

How easy is it to install a Mazon Hide-A-Bed, and do you offer installation services?

All Mazon Hide-A-Beds come with an instruction manual to guide you through the installation process.

- Mazon Hide-a-bed Metro Instructional Manual - Download the manual here and download the manual with photos here.

- Mazon Hide-a-bed Urban Instructional Manual - Download the manual here

 

If you need assistance, we suggest reaching out to installation professionals, such as the below:

- Hire-A Hubby Get in touch here

- Kitset Assembly Services Get in touch here

Please note, Mazon Group does not take any responsibility for any installation service costs.

Are the Hide-a-beds Kitset?

Yes, the Mazon Hide-a-beds are Kitset. 

Ready to ship within 1-2 business days of placing your order. 

Is there a difference between a murphy bed and a wall bed?

Murphy beds and wall beds are very similar. However, a Murphy bed is a type of wall bed that folds up into a cabinet or closet. A wall bed is any bed that folds against a wall, including Murphy beds.

Can any mattress be used with a murphy bed?

Mattresses that are compatible are any mattresses up to 280mmDeep, Mazon recommends pairing your Mazon Hide-A-Bed with a mattress from the Mazon Eco-Coil. range.

What mechanism is used?

Mazon uses a spring mechanism, which allows you to adjust the number of springs to suit the weight of the mattress. 

What is a murphy bed and how does it work?

The Mazon Hide-a-bed (also known as murphy bed), is a space-saving system where the bed base is secured to either the floor or wall and folds up neatly against the wall. It often includes external cabinetry to conceal the bed, saving you up to 80% floor space!

At Mazon, we use a spring mechanism that allows you to adjust the number of springs to match the weight of your mattress for effortless lifting and lowering.. 

Mazon Hide-a-beds are the perfect solution for maximizing space while adding comfort and convenience to your lifestyle.

Is the cabinetry included with the Mazon Hide-a-bed?

This depends on the Hide-a-bed model.

Mazon Hide-a-bed Metro Oak - includes Dark Oak coloured cabinetry, with a wood-grain finish. 

Mazon Hide-a-bed Metro Ice - includes Ice coloured cabinetry.

Mazon Hide-a-bed Urban Ivory - This does not include any cabinetry. 

What is the shipping and delivery timeframe?

Once your order has been placed, your order will be dispatched within 1-2 business days.

We partner with Fliway and Fastway for deliveries, depending on the size of your order. Larger items are shipped with Fliway, while smaller items go with Fastway.

Delivery times vary by region:

  • Within the same island: Overnight
  • Between North & South Islands: 2-3 days
  • Out of Service or Rural Areas: Please allow an additional 2-4 days

Mazon Bunk Sets

What materials are Mazon bunks beds made of?

The Mazon Bunks beds are made using Acacia Wood (colour may differ naturally).

Do you offer assembly services for your Mazon bunk beds?

If you need assistance, we suggest reaching out to installation professionals, such as the below:

- Hire-A Hubby Get in touch here

- Kitset Assembly Services Get in touch here

Please note, Mazon Group does not take any responsibility for any installation service costs.

What is the weight capacity of the Mazon bunk beds?

Weight Limits:

  • Top Bunk weight limit - 150kg EDL (evenly distributed load) - including mattress & bedding.
  • Bottom Bunk weight limit - 200kg EDL - including mattress & bedding.
  • No more than one person on the top bunk at a time.

What is the shipping and delivery timeframe?

Once your order has been placed, your order will be dispatched within 1-2 business days.

We partner with Fliway and Fastway for deliveries, depending on the size of your order. Larger items are shipped with Fliway, while smaller items go with Fastway.

Delivery times vary by region:

  • Within the same island: Overnight
  • Between North & South Islands: 2-3 days
  • Out of Service or Rural Areas: Please allow an additional 2-4 days